Merchant support
Get a personwho knowsyour account
Support for merchants running live stores: something broken, an order stuck, a payout missing, or a question about how a feature is supposed to behave.
What to expect
How quickly we come back to you
These are the targets we work to, not a contractual service level. If something is blocking a live store, say so in the subject line and it is treated accordingly.
Same business day
Store down or payments failing
Treated as urgent. Phone us if email has not been answered.
Within one business day
Something behaving incorrectly
A feature not doing what it should, or data that looks wrong.
Within two business days
Questions and how-to
Setup, configuration, plans, or how a feature is meant to work.
Before you write